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Sportsbet app glitch

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spinner View Drop Down
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Joined: 27 Nov 2009
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Post Options Post Options   Thanks (0) Thanks(0)   Quote spinner Quote  Post ReplyReply Direct Link To This Post Topic: Sportsbet app glitch
    Posted: 11 Sep 2018 at 4:43pm
Pretty annoyed with sportsbet ATM as i placed a win bet on Catchy sat week ago and a message came up, we are experiencing difficulties and your bet has not been placed. I tried again and got the same message as a pop up on my iphone. My account was not debited then the race jumped and the money was removed from my account. Put in a complaint email and the response was because you tried to place the bet that was intent to bet so the bet stands even though i got the message the bet was not placed. The email stated many customers had the same complaint and some had placed multiple bets on horses after getting the message.
poor service. I dont mind loosing but fairs fair. Grubby. 
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oneonesit View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote oneonesit Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 5:11pm
Yes they are struggling with this upgrade - problems on & off at least 3 weeks now. I had 3 bets ($140 in total) race to race a few Saturdays back & only realised an hour later that the bets actually went on (no bet confirmation at time). Couldn't get through to complain as I assume many others where doing same. I can understand in this day & age that technical glitches can occur - my question is why they persevered letting customers bet when they had no idea if they were on or not. They should have just shut the site down until they got it sorted. As a general comment they are usually pretty good in the customer service/compensation area - let themselves down this time imo
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rusty nails View Drop Down
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Post Options Post Options   Thanks (0) Thanks(0)   Quote rusty nails Quote  Post ReplyReply Direct Link To This Post Posted: 11 Sep 2018 at 7:43pm
I had issues with the fold the 2 previous Saturday’s.
One was $200, the other $300.

On both occasions they refunded the bet without hesitation.
My only grumble,was I had to do it several hours after the event,because they were inundated with complaints.

I received an email apologising and a $20 bonus bet as a goodwill gesture.

I give their response an A+
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Post Options Post Options   Thanks (0) Thanks(0)   Quote Traintilogy Quote  Post ReplyReply Direct Link To This Post Posted: 17 Sep 2018 at 11:54pm
Originally posted by spinner spinner wrote:

Pretty annoyed with sportsbet ATM as i placed a win bet on Catchy sat week ago and a message came up, we are experiencing difficulties and your bet has not been placed. I tried again and got the same message as a pop up on my iphone. My account was not debited then the race jumped and the money was removed from my account. Put in a complaint email and the response was because you tried to place the bet that was intent to bet so the bet stands even though i got the message the bet was not placed. The email stated many customers had the same complaint and some had placed multiple bets on horses after getting the message.
poor service. I dont mind loosing but fairs fair. Grubby. 

I don't like Sportsbet app either, I used to play there, but they have started riping peoples off now.  Always a technical issue. If you win your bet gets voided and if you lose all good. I suggest using another sportsbook, especially if you are going to use the mobile app. Here I found a list with great betting apps https://www.topsportbettingsites.com/apps/
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