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Lost Ticket
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Satisfaction Softens View Drop Down
Weanling
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Joined: 30 Nov 2009
Location: Oz
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Points: 80 		Post Options Post Options   Thanks (0) Thanks(0)   Quote Satisfaction Softens Quote  Post ReplyReply Direct Link To This Post Topic: Lost Ticket
    Posted: 11 Jan 2011 at 10:52pm
Hey guys,

how do I go about putting a claim in for a lost ticket with the TAB?
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djebel View Drop Down
Champion
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Joined: 07 Mar 2007
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Points: 37061 		Post Options Post Options   Thanks (0) Thanks(0)   Quote djebel Quote  Post ReplyReply Direct Link To This Post Posted: 11 Jan 2011 at 11:37pm

7.1 Lost, destroyed, mutilated or stolen sports betting ticket claims

7.1.1 Lodgement of claims

Claims for lost, destroyed, mutilated or stolen sports betting tickets shall be lodged within 14 days of the completion of the sports betting event upon which the sports bet was made. Claims may be lodged at any TAB outlet and not necessarily the TAB outlet at which the sports betting ticket was purchased.

7.1.2 Claim administration fees

TAB may charge an administration fee, as notified by TAB from time to time, on all claims for lost, destroyed, mutilated or stolen sports betting tickets.

7.1.3 Need for statutory declarations

A statutory declaration in such form and containing such information as TAB may require shall accompany each claim.

7.1.4 Stolen ticket claims

A claim for a stolen sports betting ticket prior to the sports betting ticket becoming payout bearing will not be accepted without the claimant's prior report of the theft to the police.

7.1.5 Claims lodged prior to the completion of events

Unless the sports betting ticket stake value exceeds $100 (one hundred dollars), claims will not be accepted prior to the completion of the respective sports betting event and the sports betting ticket becoming eligible for payout.

7.1.6 Acknowledgement of claim being received

The claimant will be issued with written acknowledgement of their claim within 21 days of their claim being received by TAB’s Head Office Account Management or Customer Relations Section.

7.1.7 Time frame for claims

Claims will not be accepted after 14 days from the completion of the sports betting event, unless the claimant can provide a valid reason for the delay in lodging the claim.

7.1.8 Delays to payout pending the outcome of a claim

TAB may stop payment on the sports betting ticket pending the outcome of its investigation.

7.1.9 Settlement of approved claims

Following investigation by TAB of the claim for the lost, destroyed, mutilated or stolen sports betting ticket, if TAB is satisfied that the claimant is entitled to a payout or refund on the sports betting ticket then:

(a) Approved claims will be settled by way of a:
(i) voucher payable at any TAB outlet except for amounts greater than $500 (five hundred dollars);
(ii) cheque in favour of the claimant ; or
(iii) deposit to the claimant’s nominated betting account; and
(b) TAB will immediately record the cancellation of the sports betting ticket.



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VaDiM View Drop Down
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Joined: 30 Oct 2008
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Points: 6217 		Post Options Post Options   Thanks (0) Thanks(0)   Quote VaDiM Quote  Post ReplyReply Direct Link To This Post Posted: 11 Jan 2011 at 11:45pm
Originally posted by Satisfaction Softens Satisfaction Softens wrote:

Hey guys,

how do I go about putting a claim in for a lost ticket with the TAB?


I already collected it........sorry!
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